What is the Multi-tenant model?
If you manage more than one organization in Patrowl, multi-tenancy is what lets you stop managing them one by one. It gives a single client one central account, called a tenant, from which a Tenant Administrator can create, structure, and govern every organization that belongs to it. Instead of jumping between isolated accounts, you run your whole set of organizations from one place.
Large organizations — typically groups that are split into subsidiaries or across multiple countries, and need their Patrowl setup to mirror that real-world structure while keeping central oversight of it.
MSSP clients — partners who resell the Patrowl solution and manage security for several of their own end customers.
How is it activated?
Multi-tenancy isn't a self-service toggle inside the platform: your Patrowl contact configures your tenant and migrates your existing organizations under it. After that one-time setup, the day-to-day is fully in your hands, no ticket required.
What can you do with a tenant?
Once your tenant is set up, a tenant administrator can:
Manage organizations
Create, edit, and delete the organizations that belong to your tenant, so your Patrowl structure mirrors your real-world organization (subsidiaries, regions, end customers, etc.).
Allocate resources across organizations
Distribute your available resources between the different organizations of your tenant, including:
EASM credits
Pentest slots
Greybox credits
Retest credits
This lets you decide how much capacity each organization gets, based on its size, maturity, or contract.
Manage users
Create, edit, and move users across organizations from a single place, and give one user access to several organizations when their role spans more than one.
Define organization-level settings
Apply dedicated settings to each organization (directly into the organizations) — for example a specific cybersecurity or usage policy, so every entity follows its own rules instead of being forced into one shared configuration.
How does this relate to Teams?
Multi-tenancy does not replace Teams, it sits above them. Teams remain fully available within each organization and continue to work exactly as before.
In short:
Tenant → groups and governs several organizations.
Teams → still used inside an organization to structure work into business units, departments, or any subdivision you need.
The two are complementary: the tenant gives you central control across organizations, while Teams keep the fine-grained structure you already rely on within each one.
